Tabletops Restaurant Software FAQ'S


How can I receive the Tabletops Restaurant software?

You can download Tabletops software from our website, www.thetabletops.com/download.html

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What are the hardware and software requirements for Tabletops Restaurant software?

The hardware and the software requirements for Tabletops are as follows:

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Can I run Tabletops Restaurant software on Vista?

Yes, Tabletops can be used on Windows Vista.

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Is Tabletops compatible with Linux?

No, Tabletops runs only on the Microsoft Windows platform.

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How can I change the demo version to licensed version?

You have to send the unique RequestID, found when you download our software to our support team. You will in turn receive a License Number to your email within 24 hours on confirmation of your payment, which is used to convert Tabletops from Demo Version to Licensed Version.

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I have entered the correct license number but the program is still in demo version.

Ensure that you are running this software on the same system from where you have sent the Request ID.

Ensure that you have entered the correct License Number. Copy and paste the License Number, instead of manually typing to avoid any typing mistakes.

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How can I view my registration details?

From the Tabletops' Control Center menu, click on Settings -> Preferences -> Registration Details to find your Registration Details.

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How can I get the admin password when I lost the password?

Send an email from the Help -> Send mail to the Tabletops support team.

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My database is corrupted, what do I do now?

If you have a backup of your database, you can use that copy of the database but the transactions done within the period would be lost. To change the database, from the Tabletops' Control Center menu, click on Settings -> Preferences -> File Locations and change the Database Location to your backup database.

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How can I backup the database manually?

From the Tabletops' Control Center menu, click on Settings -> Preferences -> File Locations and click on the Backup Now button. Your database will be saved in the Data folder where your Tabletops application is installed with the date and time stamp.

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I want to backup the database automatically. How can I do it?

From the Tabletops' Control Center menu, click on Settings -> Preferences -> File Locations and check the option Backup Database Every time the Application Exits. Your database will be saved in the Data folder where your Tabletops application is installed with the date and time stamp every time you exit the application.

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How does a phone order work?

Phone order is for parcel/delivery services. It is similar to service order except you have to select a customer for the Phone Order and need not assign a Table for this order.

To create a phone order click on File->Phone Order

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How can I get the details of the closed orders, pending payments for a single day without displaying other day's details?

From the Tabletops' Control Center menu, click on View -> Closed Orders/Pending Payments and select a particular date for which you want to display the day's order details.

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What does Location mean?

Location is a place in your restaurant where the ordered items are stored or prepared. A Location can be a Kitchen, Bar or a Cold Storage, etc.

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How can I start the order without customer name?

You have to select a customer if you are taking a Phone Order. Where as, if you start a service order, you can ignore the Customer Selection screen, if you do not want to select a customer for that order.

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How can I change the delivery address for the phone order?

When you start a Phone Order, from the Select Customer screen, click on Delivery Address tab, select Change Delivery Address option and type the address in the Delivery Address field to which the ordered items are to be delivered. However this address is only for the delivery of the current order only.

To change the address permanently, from the Select Customer screen, click on Customer tab, select a customer, click on Edit Customer Details, change the address and Save the changes.

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How can I add, remove items to a particular table?

Select the table for which you want to add/remove the items. Clicking on Add Item command will show the Dish Items tree, which contains the categories of dishes, dish items and modifiers. Double clicking on the dish would add the dish item to the order. Double clicking the modifier item would add the item to the order.

Make sure an item is selected on the Items tab.Click on the Delete Item command to delete the selected dish or a modifier from the current order.

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What is meant by print notification?

Print Notification is to notify the items to be prepared to a Location in your restaurant, usually a Kitchen or Bar. The notified items are printed on a printer identified for that Location.

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What is a dish modifier?

Dish Modifiers are optional modifiers for a particular dish. The Modifiers can be priced or free of cost depending on the dish and the modifier.

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What is "Order by Locations"?

Order by Locations is a screen displaying the status of the items notified to be prepared at different locations in your restaurant.

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What does the venues and locations mean in Tabletops Restaurant?

Venues are different places in you restaurant, usually the Main Hall, Cafeteria, Bar, etc. While Locations are different places in your restaurant where the ordered items are stored or prepared, usually a Kitchen, Bar or a Cold Storage, etc.

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How can I view the details of the employees?

From the Tabletops' Control Center menu, click on Settings -> Employees and select an Employee name for which you want to display the details.

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How can we allow the employees to login more than once a day?

As per your preferences you can allow an employee to login only once in a day or multiple times in a day. To set this preference, from the Tabletops' Control Center menu, click on Settings -> Preferences -> General and check Allow Employee to Login Multiple Times option.

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How can I give the restricted access permissions to the employees?

From the Tabletops' Control Center menu, click on Settings -> Employees and select an Employee name for which you want to set the security permissions. Click on Edit, select Security tab, check/uncheck the permissions you wish to assign to the employee and click on Save.

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How can I change the arrangement of the tables?

In the Control Center screen, drag and drop the table icons into positions to suit your preferences and click on View -> Save Tables Arrangement from the menu.

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How can I change the view of the tables?

From the Tabletops' Control Center menu, click on View -> Tables View and select any of the views from Large, Small, List or Details.

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I want to display a header and footer in bill, how do I do it?

From the Tabletops' Control Center menu, click on Settings -> Preferences -> Bill Settings, enter the headers and footers in the relevant fields to be displayed in your bill.

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